frequently ask questions

We are located in La veleta Calle 7 

No, our minimum rental is 1 day, e-bikes can be use for 24 hours or less.

Bike lock, a battery charger with a waterproof bag and safety/ride lessons and suggestion.

Yes, minimum rental 2 days, that includes La Veleta, Aldea Zama and Tulum Town.

Yes, we offer daily, weekly, monthly rental options. Discounts are available for longer rental periods

The maximum speed is 48KM/H

45 KM with a full battery.

The minimum age for riding an e-bikes is 14

Maximum weight 150Kg.

Our e-bikes are weather resistant and can handle light rain, however, for your safety, avoid submerging the e-bike

6 hrs.

Valid ID, we ask for a deposit to hold of $100 USD per bike, we also required that you sign an rental agreement.

Credit\debit cards, USD, MXN, GBP and bank transfer.

We do not, we recommend you purchasing travel insurance in case of an accident.

Contact us as soon as possible.

It’s $500 mxn replacement cost.

Key lost $100 mxn.  

What should I wear for an E-bike ride ?

Dress for the weather in comfortable clothing to enjoy the great outdoors. Wear closed-toe shoes (runners are ideal)

While our fat tire e-bikes can handle sandy terrain, we recommend sticking to designated paths and avoiding wet sand to protect the battery.

Treat the e-bike with care. Avoid exposure to extreme conditions, such as leaving it in direct sunlight for extended periods and always lock the e-bike.

Pedal assist is a mode that provides power only when you are pedaling, As you pedal, the e-bike move easier than a normal bike giving you a a slight boost in speed.

Sadly no, it’s not possible, these e-bikes are designed for a single rider without passenger.

Yes is pretty safe, also the e-bike have a powerful front led and stop warning and a horn.